Privacy policy

Luckytackle.eu highly values and protects customer privacy, therefore in this Privacy and cookie policy we set out clearly and transparently the principles of information collection and use applied on our website, as well as other information about the provisions and principles of Luckytackle.eu in ensuring the protection of personal data.

When processing personal data we follow the requirements of European Union Data Protection Regulation No. 2016/679, the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania, other related legal acts and the instructions of supervisory authorities.

Who we are

Our website address is: www.luckytackle.eu

The controller of your personal data is:

MB Baltijos urmas
Švitrigailos 40B, Vilnius, Lithuania
Company code: 304602555
VAT code: LT100011089015

What personal data we collect and why we do it

To complete a purchase we collect

Location, IP address and browser type: we will use these to calculate the taxes applicable to you and the delivery price.
Shipping address: we will ask you to enter this information so that we can, for example, calculate the delivery price before you place an order, or dispatch the order.

When you make a payment we will ask you to provide the following information: name, surname, e-mail address, phone, delivery address and user name with password (if you are a registered member).

We will use this information for purposes such as:

• Sending you information about your account and order.
• Answering your enquiries, including refunds and complaints
• Processing payments while avoiding fraud
• Creating an account in our store
• Complying with legal obligations, e.g. calculation of taxes
• Improving the offering of our stores

If you create an account, we will store your name, address, e-mail address and phone number, which will be used to fulfil future orders.

Contact forms

On the website you have the option to send us a message through the contact form (wholesale form). We process the data of your enquiry (name, surname, company, e-mail address, message content) in order to respond to your enquiry. The legal basis for processing this data is your consent to contact us.

Cookies

So that the website works properly, we store small data files called cookies on your device. Most websites do the same.

A cookie is a small text file that is saved on your device when you visit a website. Because of it, the website can “remember” your actions and preferences for a certain time (e.g. registration name, language, IP address, font size and other display options), and you do not have to enter them again each time you visit the website or browse its various pages. Cookies also help to collect statistical information about website traffic.

Cookies are stored only if you confirm your consent in the website’s pop-up notice, except for essential and technical cookies that are necessary for providing our services.

Content embedded from other websites – cookies

This website may contain content embedded from other websites (for example video, images, text, etc.). Viewing and interacting with such embedded content on this website is equivalent to visiting the websites from which the content is embedded.

These websites may collect data about you, use cookies, third-party tracking services and monitor your interaction with the embedded content, including cases where you have an account and are logged in to those websites (Youtube, Google, Facebook, Twitter, Pinterest, etc.).

How can cookie settings be managed?

You can also manage cookies through the settings of the browser you use, choosing which cookies you wish to accept and which to delete. You can refuse cookies at any time by deleting them from the browser in which they are installed. Where cookies are managed depends on the browser you use. To learn more about managing or removing cookies installed in your browser, visit the website of the browser you use or see a short guide for the most popular browsers here: Chrome; Mozilla, Edge; Safari; Opera.

Who we share your data with

We always keep your data securely and require the same from all our partners and service providers who have access to your data.
Your data may be viewed by:
– website content hosting providers
– marketing service providers
– the project development team

Paysera

We accept payments through Paysera. If you have chosen this payment method, your data will be transferred to “Paysera”, including information needed to process or support the payment, e.g. the purchase amount and billing information.

You will find more information in the Paysera privacy policy.

Couriers

In order to deliver goods, we use the services of various couriers. The data you provide when ordering (name, surname, e-mail address, phone number, delivery address) that is passed to the courier is necessary to perform the delivery service.

How long we keep your data

Data whose processing requires your consent or to which an objection may be raised, we stop processing for those purposes after your consent is withdrawn (an objection is raised).
Statistical information collected with Google Analytics tools and other cookies is generally used for up to 3 years.

If you send enquiries through the contact forms, the data goes to info@luckytackle.eu, where it is stored until the administrator reviews it and answers the enquiry.

Your rights

If you have an account on this website, you can request to receive a data export file with all the personal data we hold about you, including that which you provided to us yourself. You can also request that we delete all the personal data we hold about you. Both of these requests do not apply to data that we are required by law to retain for administrative, legal or security purposes (e.g. invoices, contracts, etc.).

How your data can be deleted

After notifying us by e-mail at info@luckytackle.eu we will delete the data within 30 working days.

How your data can be corrected

After notifying us by e-mail at info@luckytackle.eu we will correct the data within 30 working days.

How a complaint can be submitted

After notifying us by e-mail at info@luckytackle.eu we will answer the complaint within 30 working days.

How to find out what data you keep about me

After notifying us by e-mail at info@luckytackle.eu we will answer within 30 working days.

What data protection procedures we use

Your personal data is processed responsibly and securely. When determining the means of processing personal data, and also during processing, we implement appropriate technical and organisational data protection measures laid down in legal acts, intended to protect the personal data processed against accidental or unlawful destruction, damage, alteration, loss, disclosure, as well as against any other unlawful processing.

Luckytackle.eu employees have undertaken in writing not to disclose or distribute to third parties information received at the workplace about the company’s customers, including visitors to the luckytackle.eu website.

Personal data security measures are determined taking into account the risks that arise when processing personal data.

What website security procedures we use

The website uses a Letsencrypt.org SSL certificate

• The website identity is confirmed (we are visiting the website of the real domain owner, and are not redirected to a server faked by intruders)
• All data transmitted between the server and the browser is encrypted – (network intruders can no longer read it).
• Data integrity and authenticity are ensured (routers along the way cannot adjust or censor the transmitted information).

More information at https://letsencrypt.org

Password security guide

It encourages everyone with access to their account to use strong passwords. In addition, we aim to comply with the OWASP 10 security standard

Information on regulated areas of activity

If you believe that your privacy rights have been violated, you may lodge a complaint with the State Data Protection Inspectorate, A. Juozapavičiaus g. 6, 09310 Vilnius, tel. (8 5) 271 2804, 279 1445, fax (8 5) 261 9494, e-mail ada@ada.lt.

How to find out about changes to this policy?

We will inform you about material changes to the Luckytackle.eu privacy and cookie policy by publishing a notice on the website luckytackle.eu

Updated 2023-02-20